Ep #34: Creating the Perfect CRM with John Rourke and Dan Ferranti
January 27, 2016
This week on #XYPNRadio, we're sharing an interview with Wealthbox CRM co-founders John Rourke and Dan Ferranti -- and what it takes to create the perfect CRM.
Dan and John’s share their backgrounds, how they met, and their first adventure into building a CRM called Upswing. From there, they continued to build products and eventually sold their second CRM to Constant Contact. Now working on Wealthbox CRM, Dan and John explain about how it has become their flagship product and the exciting new things on the horizon.
In addition, Dan digs deep into some tech questions and John shares his incredible predictions for the fintech space.
If you're curious about technology and how to use it more efficiently in your financial planning firm, tune in today. All in all, this episode has been an exciting and interesting behind-the-scenes look at the journey to build the perfect CRM.
Listen in below!
Listen to the Full Interview:
What You'll Learn From This Episode:
- John and Dan’s journey to working together.
- How Dan and John went from working with LPL to creating a social CRM.
- Why financial planning is so technologically behind.
- John’s CRM Industrial Complex.
- How user experience plays into technology development with financial planning.
- What an API is and why it is important for integration.
- The future of Starburst Labs.
Featured on the Show:
- Starburst Labs | Wealthbox CRM | Blog
- Connect with John: Twitter | LinkedIn | Google+
- Connect with Dan: Twitter | LinkedIn
- XYPN Ep #18: The Career of Brittney Castro – From $0 to $250k Revenue in 24 Months with No AUM
- LPL Financial | BranchNet
- Constant Contact | BantamLive
- SalesForce | Chatter
- FinCon
This Episode Is Sponsored by:
Share
- Financial Planning (179)
- Advisors (172)
- Fee-only advisor (136)
- Financial Planners (136)
- Millennials (116)
- Finance (115)
- NextGen (115)
- Advice (113)
- Marketing (93)
- Training (87)
- Professionals (86)
- Profit (85)
- Growing Your Firm (80)
- Financial Advisors (77)
- Entrepreneurship (76)
- Advisor Posts (61)
- Business Development (52)
- Niche (48)
- RIA (44)
- Building Your Firm (41)
- Growth (34)
- Career Changers (27)
- Networking & Community (26)
- Starting a Firm (26)
- Family (23)
- Launching a firm (23)
- Financial Plan (20)
- Compliance (18)
- Social Responsibility (18)
- Careers (16)
- CFP Certification (14)
- Online Marketing (14)
- Financial Freedom (12)
- Financial Success (12)
- First Year (12)
- Michael Kitces (12)
- New Business (12)
- Partnership (12)
- Advisor Success (11)
- Communication (11)
- Taxes (11)
- Women (10)
- Family Business (9)
- Financial Education (9)
- Staffing & HR (9)
- Transitions (9)
- Assets Under Management (AUM) (8)
- Ethical Advisor (8)
- Perseverance (8)
- Scaling (8)
- Broker-Dealers (7)
- Financial Therapy (7)
- Industry Trends & Insights (7)
- RIA Owner (7)
- Tax Preparation (7)
- Work Life Balance (7)
- Benchmarking Study (6)
- Business Coach (6)
- Financial Life Planning (6)
- Hourly (6)
- Leadership & Vision (6)
- Preparing to Launch (6)
- Small Business Owner (6)
- Student Loan Debt (6)
- Certified Public Accountant (CPA) (5)
- College Planning (5)
- Discrimination (5)
- Female Financial Planners (5)
- Financial Independence (5)
- Investment Management (5)
- Leverage (5)
- Lifestyle practice (5)
- Mergers (5)
- Passions (5)
- Preparing to Launch (5)
- Relationships (5)
- Remote (5)
- Technology (5)
- Business Owner (4)
- Challenges (4)
- Finances (4)
- Firm Ownership (4)
- Impostor Syndrome (4)
- Inspiration (4)
- Military Finance (4)
- Pricing Models (4)
- Retirement (4)
- Side Hustle (4)
- Support System (4)
- Teamwork (4)
- Time Management (4)
- Virtual (4)
- Working Mom (4)
- Advice-Only Planning (3)
- Company (3)
- Data (3)
- Divorce (3)
- Evolving (3)
- Experience Wealth (3)
- Facebook Groups (3)
- Faith-Based Finance (3)
- Finding Success (3)
- Grief (3)
- Intention (3)
- Lessons (3)
- Management (3)
- Minorities (3)
- Monthly Retainer Model (3)
- Operations Manager (3)
- Perspective (3)
- Philosophy (3)
- Recession (3)
- Reflection (3)
- Regulators (3)
- Small Business (3)
- Spouse (3)
- Strategy (3)
- Succession Plans (3)
- Tech Stack (3)
- Virtual Advisor (3)
- Wealth (3)
- Authenticity (2)
- Certified Divorce Financial Analyst (CDFA) (2)
- Changes (2)
- Charitable Donations (2)
- Check in (2)
- Christine Amill Centeno (2)
- Conversations (2)
- Custody Rule (2)
- Dual-Entrepreneurs (2)
- Emily Purdon (2)
- Empathy (2)
- Equity Compensation (2)
- Fiduciary (2)
- Firm Within a Firm (2)
- First Six Months (2)
- Growing Income (2)
- Healing (2)
- Homeschool Families (2)
- Hui-chin Chen (2)
- Immigrants (2)
- Impact Folio (2)
- Investing (2)
- Kevin Mahoney (2)
- Life planning (2)
- Maddy Roche (2)
- Marriage (2)
- Meg Bartelt (2)
- Mental Health (2)
- Mindset Shift (2)
- Modern Money Advisor (2)
- Morgen Rochard (2)
- Moving Forward (2)
- Outsourcing (2)
- Pandemic (2)
- Part Time (2)
- Physicians (2)
- Planning (2)
- Pricing (2)
- Processes (2)
- Public Relations (PR) (2)
- Purpose (2)
- RIA Consultant (2)
- RIA Registration (2)
- Real Estate (2)
- Referrals (2)
- Regulations (2)
- Ryan Frailich (2)
- Security (2)
- Selling Insurance (2)
- Solutions (2)
- Survey (2)
- Systems (2)
- Tech Professionals (2)
- Visionary and Integrator Roles (2)
- Wealth Management (2)
- Arlene Moss (1)
- Automation (1)
- Balance Sheet (1)
- Behavior (1)
- Business (1)
- Care (1)
- Cash Flow (1)
- Cash Flow Planning (1)
- Chad Holmes (1)
- Clarity Wealth Development (1)
- Client Acquisition (1)
- Consulting (1)
- Consumer Protection (1)
- Corporate Banking (1)
- Corporate Finance (1)
- Couples (1)
- Cryptocurrency (1)
- Custodians (1)
- Dave Ramsey (1)
- Delegating Tasks (1)
- Depression (1)
- Differentiation (1)
- Disability Accounts (1)
- Dream Firm (1)
- ESG Investing (1)
- Early Retirement (1)
- Economics (1)
- Educators (1)
- Effectiveness (1)
- Elaine King (1)
- Elements (1)
- Emlen Miles-Mattingly (1)
- Engineer (1)
- Equally-Owned Firm (1)
- Exchange-Traded Funds (ETF) (1)
- FINRA (1)
- FSG (1)
- Fields Financial Services (1)
- Finance for Parents (1)
- Financial Independence, Retire Early (FIRE) (1)
- Financial Life Management (1)
- Finding Your Why (1)
- Formula Wealth (1)
- Goals (1)
- Greater Than Financial (1)
- Health Care (1)
- Heather Townsend (1)
- Hedge Fund (1)
- Holistic (1)
- How to be a Financial Advisor (1)
- IRA (1)
- Ian Bloom (1)
- Impact (1)
- Impact Acceleration (1)
- Implementing (1)
- Independent Financial Advisor (1)
- Independent RIA (1)
- Insurance (1)
- Integrity (1)
- Internal Revenue Service (1)
- Interns (1)
- Investment Planner (1)
- Investor (1)
- Kendra Rehm-Dehn (1)
- Kori Lennon (1)
- Leslie Ransom (1)
- Listener survey (1)
- Loan forgiveness (1)
- Make Money Mindshift (1)
- Malcolm Thomas (1)
- Mandatory Payroll Withholding (1)
- Marlon Wesh (1)
- Martha Williams (1)
- Matthew Ricks (1)
- Measure Twice Financial (1)
- Michael Reynolds (1)
- Mike Troxell (1)
- Mistakes (1)
- Money Management (1)
- Money Quotient (1)
- Motherhood (1)
- Motivation (1)
- Nancy Hetrick (1)
- Natalie Slagle (1)
- Natalie Taylor (1)
- Native American (1)
- NexJenn Financial Services (1)
- Operations (1)
- Opportunities (1)
- Patrick Clark (1)
- Patrick King (1)
- Paul Allen (1)
- Payment Model (1)
- Peace of Mind Waypoints (1)
- Pivot (1)
- Portfolio Management (1)
- Pro Bono (1)
- Progress Report (1)
- Progressives (1)
- Quinn Arnold (1)
- RIA Audit (1)
- Rachael Burns (1)
- Real Estate Investing (1)
- Real Estate Wealth Planning (1)
- Realtors (1)
- Recruiting (1)
- Redwood Money (1)
- Reese Harper (1)
- Reg BI (1)
- Registered Life Planner (RLP) (1)
- Restricted growth (1)
- Retirees (1)
- Risk (1)
- Risk Management (1)
- River Nice (1)
- Rob Colon (1)
- Robo Advisors (1)
- Rowan Financial (1)
- Ryan Grieser (1)
- Ryan Mohr (1)
- SEC (1)
- Sales (1)
- Sarah Ponder (1)
- Scholarship (1)
- Selling a Firm (1)
- Smarter Divorce Solutions (1)
- Special Needs (1)
- Start Ups (1)
- Stefanie Pickard (1)
- Steven Fox (1)
- Stigma (1)
- Study Group (1)
- Sue Peck (1)
- TAMP (1)
- Target Audience (1)
- Task Management (1)
- Taylor Deardorff (1)
- Team Communication (1)
- The Market (1)
- Trader (1)
- Transparency (1)
- Trusts (1)
- Unexpected Challenges (1)
- Virtual Assistant (1)
- Virtual Paraplanner (1)
- XYPN Books (1)
- XYPN Invest (1)
- XYPN Membership (1)
- XYPN News (1)
Get episode alerts by email
You May Also Like
These Related Episodes