XYPN Sapphire is excited to welcome Andrea Istwan as Director of Advisor Experience, where she’ll lead our service and transition teams and help shape the advisor experience from onboarding through ongoing support. Andrea brings more than 20 years of experience in wealth management and wealth management technology, including building the client experience function from the ground up at Envestnet and leading CX strategy initiatives at Northern Trust.
Throughout her career, Andrea has partnered closely with advisors and firms to create more intentional, seamless experiences across technology, operations, and service. She’s passionate about making complex processes feel simpler, more connected, and genuinely helpful for advisors and their teams.
Andrea is based just outside Chicago and when not at work, she and her husband are busy keeping up with their daughters’ schedules, which include soccer, competitive swimming, and lacrosse. In their free time, they enjoy traveling to the beach whenever they get the chance.

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