Tess Hollister, FPQP® is the Member Experience Manager at XYPN, where she leads initiatives that help fee-only financial advisors get the most from their membership. Drawing on experience in member success, operations, onboarding, and process improvement, Tess works across teams to enhance the advisor experience, improve operational efficiency, and develop scalable programs that support independent firm owners throughout every stage of their journey. She holds the Financial Paraplanner Qualified Professional™ (FPQP®) designation.